Epoxy Custom Coatings (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit epoxycustomcoatings.com or contact us for flooring services on Vancouver Island.
Information We Collect
We may collect personal information you choose to provide, including:
- Name
- Email address
- Phone number
- Project details or messages you submit through our contact form
- Any other information you voluntarily send by email, phone, or text
We do not require an account to use this website. We do not knowingly collect personal information from children under 13.
How We Use Your Information
We use personal information to:
- Respond to estimate requests and project inquiries
- Communicate about services, scheduling, and follow-up
- Improve our website and customer experience
- Meet legal or regulatory obligations when required
We do not sell your personal information.
Contact Form & Email Delivery
Messages submitted through our website contact form are delivered to us by email using FormSubmit (formsubmit.co), a third-party form delivery service. Information you enter in the form is transmitted to FormSubmit so it can forward your message to epoxycustomcoatings@gmail.com.
Please review FormSubmit’s own privacy practices for details on how that service processes form submissions.
Website Analytics & Cookies
Our website may use standard server logs or browser features that collect technical information such as browser type, device type, and pages visited. We do not use advertising trackers on this site for the purpose of selling personal information. Your browser may store essential cookies needed for site functionality.
How We Share Information
We may share personal information only:
- With service providers who help us operate the website or receive form emails (such as FormSubmit and our email provider)
- When required by law, court order, or to protect our legal rights
- With your consent, or as otherwise permitted by applicable Canadian privacy law
Data Retention
We keep inquiry and project-related communications for as long as needed to respond to your request, provide services, maintain business records, or meet legal requirements. You may ask us to delete or update your information where applicable law allows.
Security
We take reasonable steps to protect personal information against loss, theft, and unauthorized access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your Choices
You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to applicable law. You can also choose not to submit personal information through the contact form; you may call or email us directly instead.
Third-Party Links
Our website may link to third-party sites (for example, Google Maps or social media). We are not responsible for the privacy practices of those sites.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the website after updates means you accept the revised policy.
Contact Us
If you have questions about this Privacy Policy or your personal information, contact:
Epoxy Custom Coatings
2626 Sunderland Rd, Victoria, BC
Phone: (778) 700-1095
Email: epoxycustomcoatings@gmail.com